Returns & Refunds

Returns & Refunds

Order Changes, Cancellations, Replacement & Returns

We firmly stand behind our products as we work with only the best vendors on Earth. 

Orders Changes & Cancellations

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to info@canabrand.ca within 12 HOURS of placing your order.

After 12 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already paid our supplier and shipped your order to that address.

Replacements (Lost Items or Damaged Goods)

For orders that are mistakenly placed by the USPS and/or marked as delivered, but are never received, we offer replacements at an additional fee. Please email us if your order has not arrived after 3-4 weeks and has been marked delivered, but you have not received.

If an item was damaged or incorrect size, etc, please send us an email at info@canabrand.ca with an image of the error and we can replace your order free of charge.

Returns & Refunds

If you are unhappy with your order, please email us at info@canabrand.ca with the reason you would like a refund.

If we deem this an item suitable for a refund, we will send you a pre-paid shipping label in which you are to send us the item(s) and once received, we will issue your refund minus the shipping label and stocking fee cost of $8.00 per item returned (1 matching shirt set only counts as 1 item).

**We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

**We currently do not accept returns for International Orders.

FAQ:

  • Where do you get or make your products?
We currently fulfill all orders from our fulfillment center in LA. We get our shirts from U.S. companies that are fully certified infant safe, high quality and use top materials. We work with several local printers that use the highest quality inks and processes to ensure premium quality in a safe production environment.
  • Do you offer wholesale?

We offer a huge discount of 20% OFF orders over $200 - simply enter code "WT200" for the discount to be applied at checkout. For larger orders, contact us direct.